Business identity and profiles
Get help creating, claiming, verifying or updating your M.AI Identity profile.
Support
Contact M.AI Identity
Have a question about your business identity, account, verification or AI visibility? We’re here to help.
How to contact us
Sign in to send a support message and keep track of the conversation in your account.
You can also email us directly at contact@maiplace.co.nz.
What can we help with?
Account access
Ask about signing in, saving your profile, confirmation links or accessing your dashboard.
Verification and ownership
We can help explain the ownership-check process and what happens while a verification request is being reviewed.
Website and AI visibility tools
Ask about structured data, website embeds, Q&A, FAQs, Shopify setup or how your profile can be read by AI systems.
Before you contact support
- For profile changes, keep your business name and profile link ready.
- For account access, use the email address associated with your account where possible.
- For verification questions, tell us which ownership-check step you have completed.
You can also read the frequently asked questions or return to the M.AI Identity homepage.